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Sandyford is delivering services differently during the COVID -19 pandemic, to protect the public and staff, including appointment only services.

Please view our full COVID-19 statement and COVID- 19 service information page which is updated regularly. You must not attend for an appointment if you have signs of COVID or have been in contact with someone in the last 14 days who has.









Gender Identity Service

Sandyford Services: COVID-19

  • All Gender Identity service appointments will now be carried out as virtual appointments  
  • Due to a reduction in staffing please leave a voicemail if necessary and we will get back to you as soon as possible
  • Our waiting list is open and accepting new referrals. Please be aware that in light of COVID-19 we are unable to advise what the current wait will be. It is anticipated that waiting times will be significant due to the pressure on NHS services at this time.
  • We are currently working to provide a Listening Ear support service to clients and will update this page when this becomes available
  • Please ensure that the Gender Service has current contact details for you where these might have changed, as review will be by phone or email

If you have any questions please email either the young peoples gender team or the adult gender team who will endeavour to reply to you as soon as they can. 

If you are in doubt as to whether you need to be seen by the sexual health service telephone 0141 211 8130. Our staff will be able to advise you.


Information for Patients During Temporary Service Constrictions

We know that this is a stressful time for everyone. There is a great deal of uncertainty just now and the NHS is under considerable pressure. We greatly appreciate your patience and understanding whilst we get through this difficult period. We want to assure you that if your appointment has been cancelled you will be offered an appointment as soon as we are able to.

Service changes may delay treatment monitoring, and closure of GP surgeries may affect access to prescriptions and injectable medications (see advice in the orange box "Advice on Hormone Treatment"). Contact the gender service if you're having difficulty obtaining your usual hormone medication from your GP.  If you can't get through to the gender service and need to speak to someone urgently call Sandyford on 0141 211 8130.

We know that current events combined with the service suspension may place a strain on your mental health. You can find self-help materials for a number of mental health difficulties on the NHS Inform website. If you are under the care of a mental health team and are experiencing heightened levels of distress for which some additional help would be of benefit then please contact your team.

There are a number of mental health charities who can offer telephone based support. Details of these can be found below. If your emotional or mental well-being is adversely affected by these specific temporary service changes, and  it would be helpful to access some telephone support, please call Sandyford Counselling and Support Service on 0141 211 6700 (Mon - Fri 9.30am to 4.00pm).

Advice on Hormone Treatment

Continue on the same treatment and dose if possible. Patients on testosterone injections can be switched to a gel which is applied to the skin daily. Switching from 3 weekly to a 12 weekly form of testosterone injection (Nebido) is an alternative option.

Stopping GnRH injections or other testosterone blockers temporarily will not cause any harm. When restarting GnRH injections you may notice a brief surge in testosterone levels.

There is no need to stockpile medications. Alternative brands are usually available if there are supply problems. Information for prescribers can be found on the National Gender Identity Clinical Network site.

If your hormone therapy and / or blockers are managed by Paediatric Endocrinology then please contact these services if you have any concerns about access to your next injection or prescription.


Sandyford offers a comprehensive gender identity service available to anyone who is uncomfortable or uncertain about their gender identity or expression of their gender.

The service primarily assists people who are transgender to facilitate medical and surgical treatments, enabling greater comfort in the face of gender non-conformity. However, the service is also available to any person who feels uncomfortable or uncertain about their gender identity whether they wish to change their gender or not.

The booklet is currently being updated and will be available shortly.

Contacting the Gender Service

All initial enquiries or issues should be raised via email to our adult gender team or young people gender team and a member of the team will get back to you shortly. Please provide us with your full name (or name you have registered with at the service) along with your date of birth and address.  This will help us to deal with your enquiry more efficiently. The phone lines are open from 8:30am - 11:30am Monday - Friday. Please call 0141 211 8137 for the adult service and 0141 211 8618 for the young person's service during this time, if you are unable to attend your appointment or for any other urgent matters. Alternatively please email the service with the subject line "Unable to Attend". If you do not inform us that you are not able to attend, you risk being removed from the list as there are many patients waiting for appointments.

Referral Information

We accept self-referrals and referrals from other service provider (e.g. your GP, or a key support worker).

If you are over the age of 17, registered with a GP in Scotland, and wish to self-refer in to the Adult Gender Service please email with the information below. Please note that there are other providers in Lothian, Grampian, Highland and Tayside which may be more suitable for your location. For more information and contact details for these clinics, please click here.

If you are a young person below the age of 17, or the parent of a young person who wishes to register with the Young People's Gender Service, please email with the information below, using your child's details if you are a parent.  There is no lower age limit to register with this service and we take referrals from all over Scotland.

  • Your full birth name (e.g. John Smith)
  • The name you wish to use on our system, if you have changed or do not use your birth name (e.g. Jane Smith)
  • Your date of birth
  • Your current address (we will not send correspondence to your home address if you do not want us to)
  • Your mobile phone number, home phone number, or both
  • The name of your current GP and the GP practice you are registered with (we will not contact them if you don't want us to)
  • Have you ever attended Sandyford GIC or another Gender Clinic or clinician in the past? If yes please let us know when and who you saw. (This will help us to appoint you to the clinician best suited to your needs and will not affect your place on the waiting list.)
  • If it is ok for us to contact you on your phone number -please say yes or no
  • If it is ok for us to contact you on your email address - please say yes or no
  • If it is ok for us to send letters to your home address - please say yes or no
  • If it is ok for us to copy letters to your GP or send correspondence to your GP about your treatment here - please say yes or no
  • If it would be ok for us to contact you for research purposes - please say yes or no
  • If you feel able to do so, please outline what you would like to discuss when you come to the GIC. This will help us to appoint you the clinician best suited to your needs and will not affect your place on the waiting list.
Waiting List Information
  • For the adult service we are currently offering initial appointments to people who registered with the service in April 2018

  • For the young peoples’ service we are currently offering initial appointments to people who registered with the service in September 2018

If there has been a change to your contact details please ensure that you notify the service as, due to the long wait since referrals, it is proving difficult to contact some patients when they reach the top of the list. We thank you for your continued patience.

Mental Health Support

We understand that some people waiting for our service may be struggling with their mental health. If you think you are at risk of seriously harming yourself, please speak to your GP who can help you get the right sort of support.

For more support you can contact Samaritans by phoning 116 123 any time of day, any day of the year, or online.

Breathing Space is another great resource that offers free, confidential phone services for anyone in Scotland experiencing low mood, depression or anxiety. You can phone on 0800 83 85 87 from 6pm-2am on weekdays, or 24 hours at the weekends. 

For young people, Childline offers support via the phone on 0800 1111 or online.

What is Gender

Gender and sex are two terms that people often get confused about. Gender is nothing to do with our sexual or reproductive organs but instead, is the feeling that we belong to a particular sex.

Notice to Patients

  • If you are expecting a letter regarding commencing hormone treatment or changes to your hormone schedule, please expect a wait of roughly six weeks (subject to change).
  • Please allow ample time when requesting a Gender Recognition Certificate.
  • Note that we are unable to offer any advice or support on hormones sought out from private companies.
  • Please remember to update your details with your GP so that your CHI number is up to date, as this can cause delays when applying for surgery

Information on Travel Expenses for Surgery

Patients are entitled to funded travel to and from services related to their treatment outwith the NHS Greater Glasgow and Clyde area.

Once you have received your appointment letter from the surgical team (for either pre-surgery assessments or surgical procedure) you can contact Sandyford on our generic email address and we will book your transport for you. Please contact to confirm details 3 weeks before your surgery and we will book your transport 2 weeks before your surgery. These timescales are necessary in case there are any changes to your appointment time or date.

It is not our protocol, but if you do need to book your own transport due to special circumstances, then we can reimburse the cost of travel (please note: this must be the cheapest, most appropriate form of transport and not usually taxi transfer unless the consultant writes that this is necessary). We will reimburse the cost of mileage in accordance with NHS standards.

All receipts must be produced and we can accept all paperwork via email.  Please note that it can take up to six weeks from the time of processing to receive a cheque in the mail for reimbursements.

Useful links for further information and support.