COVID regulations are changing, find out more here. Physical distancing and face coverings are still required at health care settings across Scotland.
Please note that appointment only clinics are still in place.
I Need an Interpreter for my Appointment
If you do not speak English, you can ask to have an interpreter at your appointment.
Tell us what language and what dialect you need when you book your appointment and we will arrange it for you.
If your appointment is less than forty six minutes long, we may use telephone interpreting. It will depend on what the procedure is, some procedures we may prefer to use face to face. Sandyford staff are not allowed to use any of your family or friends as interpreters.
What can I expect an interpreter to do?
- only interpret exactly what you say.
- only tell you exactly what our staff member says to you. They should do nothing else.
It's important to speak slowly and clearly to our staff member so the interpreter can interpret what you say.
What can't interpreters do?
- interpreters cannot speak or act on your behalf (advocacy)
- they cannot have a private conversation with you.
- they will only translate and help you complete forms that staff are reading to you.
Confidentiality
Everything you say will be kept private and confidential. Interpreters work for NHS greater Glasgow and Clyde. They have to follow the same strict rules on confidentiality that applies to all doctors, nurses, counsellors and all other health workers.
interpreters are not allowed to tell anyone about your appointment and anything that happened or was talked about during it.
What if I do not feel comfortable with the interpreter at my appointment?
If for any reason you do not feel comfortable with the interpreter at your appointment you have the right to ask them to leave. We will use the telephone interpreting service to continue your appointment. Just tell the Sandyford staff member that you would like to speak to them alone and the interpreter will leave the room.
Contact Us
If you would like to ask us any questions about the interpreting service please email or phone us on 0141 211 8130 and ask to speak to a member of staff.
Manage your sexual health online
You can request an interpreter and select the language you need using our online booking system.
You can also use it to reschedule and cancel appointments.