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COVID-19 Update – 10th September 2021

 Due to severe staff shortages, you may experience a longer than usual waiting time when phoning the service. 

Physical distancing and face coverings are still required at health care settings across Scotland. Therefore restricted services are still in place including appointment only clinics, to continue to protect the public and staff. 

Please be aware that we have only a small number of Coil or Implant appointments at present, if you have tried to book online and have been unable to do so, it means there are no appointments available and we will not be able to provide any via telephone either. We apologise for this inconvenience and ask that you continue to try and book this appointment online.

Please view Sandyford's full COVID-19 statement and COVID- 19 service information page which is updated regularly. You must not attend for an appointment if you have signs of COVID or have been in contact with someone in the last 14 days who has.

 

I Need an Interpreter

 

 

If you do not speak English, you can ask to have an interpreter at your appointment.

Tell us what language and what dialect you need when you book your appointment and we will arrange it for you.

If your appointment is less than forty six minutes long, we may use telephone interpreting. It will depend on what the procedure is, some procedures we may prefer to use face to face. Sandyford staff are not allowed to use any of your family or friends as interpreters. 

Do I pay for an interpreter?

No. This service is free. 

Can I ask for a female or male interpreter?

Yes. Tell us which you prefer and we will try and provide this. Your choice may not always be available and we will tell you if this is the case. 

Can I ask for telephone interpreting?

Yes. You can choose this option if you do not want the interpreter to be in the room with you. We can also use telephone interpreting if a face-to-face interpreter is not available. 

Will the interpreter know they are going to be interpreting at a sexual health appointment?

Yes. Interpreters know the full range of Sandyford services and know they will be translating words and phrases used in sexual health. 

This includes translations for private body parts, sex and different types of sexual relationships, pregnancy, contraception. abortion, tests and treatments. 

If you need an intimate examination at Sandyford your interpreter will wait behind a curtain and will not be able to see you.

What if I am uncomfortable about letting the interpreter know sexual details about me?

Our interpreters have recieved trsaining and will give non-judgemental translations. They are used to a range of different people with different sexual experiences. 

This includes people who have sexual relationships with people of the opposite or same sex. It includes people who have a gender indentity which is different to the one they were born with. 

Everything is kept private and confidential. 

What can I expect an interpreter to do?

  • only interpret exactly what you say.
  • only tell you exactly what our staff member says to you. They should do nothing else.

It's important to speak slowly and clearly to our staff member so the interpreter can interpret what you say.

What can't interpreters do? 

  • interpreters cannot speak or act on your behalf (advocacy)
  • they cannot have a private conversation with you.
  • they will only translate and help you complete forms that staff are reading to you. 

Confidentiality

Everything you say will be kept private and confidential. Interpreters work for NHS greater Glasgow and Clyde. They have to follow the same strict rules on confidentiality that applies to all doctors, nurses, counsellors and all other health workers. 

interpreters are not allowed to tell anyone about your appointment and anything that happened or was talked about during it. 

What if I do not feel comfortable with the interpreter at my appointment?

If for any reason you do not feel comfortable with the interpreter at your appointment you have the right to ask them to leave. We will use the telephone interpreting service to continue your appointment. Just tell the Sandyford staff member that you would like to speak to them alone and the interpreter will leave the room.  

Contact Us

If you would like to ask us any questions about the interpreting service please email or phone us on 0141 211 8130 and ask to speak to a member of staff.

Manage your sexual health online

You can request an interpreter and select the language you need using our online booking system. 

You can also use it to reschedule and cancel appointments.