Tell us what language and what dialect you need when you book your appointment and we will arrange it for you.
If your appointment is less than forty six minutes long, we may use telephone interpreting. It will depend on what the procedure is, some procedures we may prefer to use face to face. Sandyford staff are not allowed to use any of your family or friends as interpreters.
What can I expect an interpreter to do?
It's important to speak slowly and clearly to our staff member so the interpreter can interpret what you say.
What can't interpreters do?
Everything you say will be kept private and confidential. Interpreters work for NHS greater Glasgow and Clyde. They have to follow the same strict rules on confidentiality that applies to all doctors, nurses, counsellors and all other health workers.
interpreters are not allowed to tell anyone about your appointment and anything that happened or was talked about during it.
What if I do not feel comfortable with the interpreter at my appointment?
If for any reason you do not feel comfortable with the interpreter at your appointment you have the right to ask them to leave. We will use the telephone interpreting service to continue your appointment. Just tell the Sandyford staff member that you would like to speak to them alone and the interpreter will leave the room.
If you would like to ask us any questions about the interpreting service please email or phone us on 0141 211 8130 and ask to speak to a member of staff.