Gender Service for Adults at Sandyford
The Adult Gender Service at Sandyford, is a a comprehensive multi disciplinary team. For anyone over the age of 17 who is uncomfortable or uncertain about their gender identity or expression, and transgender and non-binary people who are considering feminising or masculinising treatment.
If you are under 17 years please see the information on the Young Peoples Gender service
Mental Health Support
If you are on the waiting list and concerned about your mental health, please see the information how to access mental health support.
Oestrogel Product Recall
The manufacturer of Oestrogel™ (Besins Ltd) have advised of a defect of the pump system in 2 of their batches. As such these products with the following batch number and expiry date are being recalled:
- 74800, expiry date: 31/07/2026
- 74830, expiry date: 31/08/2026.
There is no concern regarding the gel within the device itself, and the manufacturer estimates only around 11% of products were affected. Therefore, if you have not had any issues with administering your gel, there is no reason to return the product.
If your oestrogel pump is affected, you should return this to a pharmacy to be disposed of, and your GP should provide you with a new prescription to receive a replacement.
If you have any questions, please contact your GP/community pharmacy in the first instance.
20th March 2024
Referral Information
We accept self-referrals and referrals from other service providers (e.g. your GP or a key support worker).
Location information
Waiting list update
For the Adult Gender Service, we are currently allocating appointments to those referred during the following period:
November 2018
Patient Information
If you are expecting a letter regarding commencing hormone treatment or changes to your hormone schedule, please expect a wait of roughly six weeks (subject to change).
Please allow ample time when requesting a Gender Recognition Certificate.
Note that we are unable to offer any advice or support on hormones sought out from private companies.
Please remember to update your details with your GP so that your CHI number is up to date, as this can cause delays when applying for surgery
If you do not inform us that you are not able to attend, you risk being removed from the list as there are many patients waiting for appointments.
Contacting The Gender Service
If your query is regarding a patient currently being seen by our service, it will be passed to the relevant clinician. However, our service is currently experiencing significant pressures, so a response may take up to 2 weeks.
If your query is regarding a person who is not currently being seen in the service, then sorry we will not be able to respond.
If your query is regarding a new referral or a patient on the waiting list, please note that due to the pressures within the service, patients are currently experiencing significant waits. We are working hard to address the challenges within our service, and we are moving as quickly as we can to recruit new staff, however we acknowledge and apologise for the stress and anxiety this might cause for any person or family/friend of a person waiting to access our service.
If you are concerned about mental health, please see how to access mental health support.
Information on Travel Expenses for Surgery
Once you have received your appointment letter from the surgical team (for either pre-surgery assessments or surgical procedure), you can contact Sandyford on our generic email address for further details on how to claim back travel expenses.
Gender Affirming Hormone Prescribing and Monitoring Guidance
The guidance relates to the provision of affirming hormone treatment for feminising and masculinising gender transgender, non binary and gender diverse (TGD) people. The guidance development group convened had diverse professional and lived experience. The document outlines what is currently considered best practice for safe and effective care as applicable within NHS Scotland for endocrine management and fertility preservation in this field.
Already on our waiting list and need to update your details?
Please get in touch if your details have changed, especially your address. Due to the high demand for appointments within the service, we are asking patients to email any updates to the appropriate teams below:
Young People address: YoungPeopleGender.Sandyford@ggc.scot.nhs.uk
Adult service address: Adultgender.Sandyford@ggc.scot.nhs.uk
If you have changed your name by deed poll, updated your CHI or email addresses please contact our mailboxes above. Please remember that we are not provided these details by your GP and rely on our patients to update us.
If you are unable to access emails, please call our main switchboard number on 0141 211 8130 and the switchboard team can update your details over the phone. If you would prefer you can also write to us at the following address for the attention of the Gender Service: Sandyford Sexual Health Service, 6 Sandyford Place, Glasgow, G3 7NB.
Please note that the service is unable to reply to enquiries on your waiting list position, however, please be assured if you have requested to join one of our waiting lists, we will contact you when you reach the top. This also is the case for the switchboard team, and they will be unable to confirm your position.
As a paper-light service, we aim to contact patients via email first before we write to your address on file. If we have been unable to reach you within 4 weeks, we will remove you from the waiting list.