Results for most tests for sexual infection (chlamydia, gonorrhoea, syphilis, HIV, genital herpes, Hepatitis B and Hepatitis C ) can be obtained from our automated telephone results line on Sandyford 0141 211 8694.

To get the results you will need your clinic (NaSH) number. You should have been given a small card known as a telephonetics card that will tell you your NaSH number, the date of tests, and the tests taken.  You should keep your clinic number safe and not share it with anyone to avoid others getting your clinic results.

You will be able to speak to a nurse or sexual health adviser by pressing the number indicated to discuss your results if you need further support or advice.

Other tests, such as smear tests, urine cultures, hormone tests and pathology results are not available by phone.  The member of staff taking the tests will let you know how your results will be given to you. 

Smear test results are handled by the national screening system and you will receive a results letter to your chosen correspondence address.

Steve Retson Project and Sandyford will only send you text messages from the account 'NHS No Reply' and we will never ask you for any personal or medical details by text message. Please keep this in mind when replying to any text from us. 

Blood test results are usually available after 2pm, 2 working days after the tests were taken.

Swab and urine tests can take longer and may take up to 10 days depending on the test.

Positive results are acted on the same day they are received.  A member of the sexual health advising team will contact you by the method of contact you have chosen.  This may be by

• Mobile (including leaving you a voicemail)
• Text (if you have given us permission to use your mobile number we will use this to send you text unless you specify you do not wish to receive a text)
• Email
• Letter

When they contact you they will inform you of what infection it is, the treatment required and a contact number for the sexual health advising office for further support and information.

If this is by text an example of the message you would receive if you require treatment for Chlamydia, Gonorrhoea or Syphilis would be “This is the Sandyford.  Your recent Chlamydia test is positive which means you need treatment.  Please call the health advisers office on 0141 211 8634 for an appointment for treatment.”

If we don’t have a test result back from the laboratory after 10 days we investigate to find the result.  Very rarely a specimen goes missing or a result cannot be obtained, and you may be asked to repeat the test. If this is the case we will contact you if we have permission to do so.    

When you phone you will ask for your NaSH number and date of birth before you can proceed.

The NaSH number is the unique number starting with AN contained on the results card. This is an eight digit number and you need to start from the beginning even if it is a 0.

Your date of birth is typed in as DD/MM/YYYY for example, 01/04/1970.

If the date of birth and number do not match you cannot proceed. If registered with an assumed date of birth you will need to remember what this was.

The system is updated at 2pm each day.  If you only had tests taken in the last 24 hours these will not yet be booked onto the results system.  If you are sure you should have results available but the system cannot find any please call 0141 211 8130

The phone system is updated daily with results for the last 6 months. You are welcome to phone this line as often as you wish. After 6 months the phone system will not relay your results, but we have a copy of them on the Sandyford computer system if you need to check.

Positive tests can take longer than negative results to return from the lab. Sometimes people collect their negative HIV result and forget to listen for the other results. Very occasionally a clinician may have not booked a test onto the computer system so we get a positive result and have to add this test on manually.

You are more than welcome to return to the service for your results if you prefer, by making an appointment.  As there might be a wait for an appointment it’s best to do that on the day of your tests.  

If you have lost your telephone results card you can still phone  0141 211 8130 for your results.  You will be asked a number of questions to check your identity before the staff can give your results. They may be unable to release your results on the phone if they are concerned you cannot confirm your identity and you may be asked to attend in person.

You can only access results with a date of birth that matches a NaSH number. The only information contained on your results card should be your NaSH number and the tests that have been ticked.  No other information should be contained on your card.  No-one else should know your NaSH number and we do not give NaSH numbers out over the phone. The phone system does not read out your name so even if someone thinks they know your NaSH number and date of birth they cannot prove it is you.

Your telephone results card is your responsibility and must be kept in a secure and safe place.  Unfortunately if you have given someone your NaSH details and they know your date of birth we cannot stop them using them to access the phone system.

If you think your confidentiality has been breached by someone obtaining your NaSH number please call our helpline and we will arrange to re-register you and remove access to those tests.  

The health care professional seeing you will arrange how you will receive your results this is usually by phoning the automated results line but some results are too complicated or difficult to explain on an automated system. This includes follow up tests for syphilis, or an HIV test where there may have been a significant risk of HIV infection.

You may also be asked to return in person if a test is logged on the automated results line as being “unable to interpreted”.  If you hear this when you call the nurse on the automated results line will organise a time for you to attend to discuss what the issue may be with your result.  This may occur on occasions when your test is lost, broken, indeterminate or positive/reactive and requires further testing or discussion.

In general e-mail is not a secure method of communicating sensitive information. We can deal with general inquiries about the service through the website but cannot email people back with test results.  If there are particular reasons why the results line is not suitable please make alternative arrangements with the clinician when you attend for tests.  

Yes, the results system will make some positive results available to you so that you can phone and/or attend the service again for treatment and/or further advice.  For example the system will inform you if you are Chlamydia, gonorrhea, herpes or syphilis positive.

In all cases, even if you call the telephone results line, you will be contacted using your preferred method of contact if a result is positive, and advised on any further action. We would not do this where we can see that a positive result has already been dealt with and you have been treated.

When you attended the service you would have been given a statement on confidentiality explaining what we mean by confidentiality and some of the limitations. Part of your registration process is to record your wishes about contacting your GP.

We do not routinely contact GPs unless there is a clinical reason to do so. GPs do not know your NaSH number and are not able to see the results of tests taken using that NaSH number to identify you.

If you do not collect an important positive test result and we believe your health may be at risk as you remain untreated we will occasionally contact your GP to ask them to help find you. Examples include where your mobile number is dead or a letter is returned saying you have moved away. This decision is made by a senior clinician.

If you have been informed that one of your STI results are positive and you need treatment the service will arrange an appointment for you to return for this treatment or you could attend an Urgent care slot at your local service. To organize an appointment for treatment you can call the sexual health advisers office on 0141 211 8634.