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Phoneline delays - 22nd September 2025

Due to staff shortages, phone wait times may be longer today. We apologise for any inconvenience.

Where possible we are asking that you book the following appointments online:

  • PrEP
  • Implants
  • Coils
  • STI testing (no symptoms)

If no appointments are available, we’re fully booked. Please don’t call - we can’t offer extra appointments. New ones are released weekly.

Continue to call us if you are:

  • Running late
  • Want to cancel an appointment you didn't book online
  • Showing symptoms of an STI
  • Think you have been exposed to HIV
  • Seeking support for unintended pregnancy
  • Unable to access online booking

For general enquiries, our website or NHS Inform should be able to help.

Gender Service, Sandyford: Information on Bridging Prescriptions

We encourage patients to wait until they have been assessed by a gender specialist before starting treatment because gender affirming hormone therapy has irreversible effects such as deepening of the voice and balding (testosterone) and breast enlargement (estradiol).

In certain circumstances a GP can opt to provide bridging prescriptions.

  • Guidance on when it is appropriate to prescribe is available from the General Medical Council.
  • Up-to-date with the relevant laws, professional guidance and contractual requirements in relation to the care and treatment of transgender patients is available at The MDDUS website.  
  • Guidance on what to prescribe and how to monitor treatment is available in the endocrine guidelines of the National Gender Identity Clinical Network for Scotland.