Adult gender service – waiting list validation

This is a routine administrative process, and we cannot answer individual questions regarding waiting list position, appointment timelines or clinical matters at this stage. We appreciate your patience and understanding. 

This exercise is planned to take several weeks and we are contacting patients in stages. This means not everyone will be contacted at the same time. We ask that you please wait for us to contact you before reaching out.

However, if you haven’t been contacted by 20 July, please get in touch.

Yes. It is important that you respond if you wish to remain on the waiting list. 

Everyone currently on the Adult Gender Service waiting list will be contacted (by text, email or letter depending on your contact preference) with a short questionnaire. This will ask you to: 

• Let us know whether you wish to remain on the waiting list 

• Let us know whether you wish to be removed from the waiting list. 

If you receive a text, email or letter from the Gender Service, please respond within 14 days. Reminders will be sent during this period in line with NHS GGC Access Policy.  If we do not hear from you, please be assured that we will make further attempts to contact you.  

Please do not send us more than one response to the questionnaire.

Due to the number of people on the waiting list, we are unable to respond to each reply individually. If you have replied within 14 days, no further action is needed from you. Please be reassured that we will update your information as we process each response.

When you respond we will update the information we hold about you on our waiting list.

If you have replied within 14 days, no further action is needed from you. Due to the number of people on the waiting list, we are unable to respond to each reply individually. But please be reassured that we will update your information as we process each response.

Later in the year we will be sending everyone that wishes to remain on the waiting list a further communication to help us assess what support needs you may have while you wait.  

People move for many different reasons. If you have moved and you still want to remain on the waiting list, it’s important that you let us know when this happens so we can keep your details up to date. Please access our website for information about how to update your details:   

Adult gender service – Sandyford 

We are contacting people on the waiting list in stages. If you are on the waiting list and have not received any communication from us by the 20 July 2026, please get in touch by following this link: 

Adult gender service – Sandyford 

Please contact us via: Adult gender service – Sandyford 

Now that you are 18 or older, you have been transferred to the adult gender identity service, which is separate from the young person’s service. We need to collect your most up-to-date details to make sure we support you appropriately. 

Your original referral date will be kept. However, waiting times for the adult service differ from those for the young person’s service, so your overall wait may change as a result. 

No. Your place on the waiting list is not affected. 

We’re unable to give individual timescales for appointments. We understand this uncertainty can be difficult, and we’re sorry for the wait. We ask that you please don’t contact the service directly to ask about timelines, as our staff can’t provide this information. 

We know waiting can be difficult and we are taking steps to address this. The waiting list validation is part of this. 

We want everyone to be able to participate in this process. If you require the information in other languages, visit: Other languages and interpreters – Sandyford 

If you feel able, you could ask a trusted friend, family member, or support worker to help you. 

If you have specific needs or barriers that make responding difficult, please let us know so we can advise you on available options  

Who should use this form 

This exercise is only for people who are currently on the waiting list to be seen at the Adult Gender Service within Sandyford, NHS Greater Glasgow & Clyde. You will have joined the waitlist via either a self-referral or third-party referral via Community Mental Health Team or your GP.  
 
What personal information will be collected and why? 
 
You will be asked if you wish to remain or be removed from the Adult Gender Waitlist. We will not ask you to provide any personal information at this time. Once you have answered the short questionnaire, we will update your record on our Patient Record System.  

If you complete this questionnaire and are not a registered patient with the Adult Gender Service, then your entry will be destroyed, and no information will be stored.   

Do I need to log in to the site? 
 
You don’t need an account to use this site. We do not ask you to make or store a password. 
 
How we protect personal information 
 
We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential. The following security measures are in place to protect personal information: 
 

• All staff undertake mandatory training in Data Protection and IT Security 

• Compliance with NHS Scotland Information Security Policy 

• Organisational policy and procedures on the safe handling of personal information 

• Access controls and audits of electronic system 

 
For more information on how NHS GGC handle your date visit:  www.nhsggc.scot/patient-visitor-faqs/data-protection-privacy

You are welcome to submit a complaint if you wish. Our complaints policy can be found at: Complaints – NHSGGC  

If you wish to remain on the waiting list, you will be contacted to take part in the second part of the waiting list validation. Updates about this will be on our website Adult gender service – Sandyford  

You will receive an email or SMS from NHS Greater Glasgow and Clyde Patient Hub. If you receive an email, the subject line will say:

NHS Greater Glasgow and Clyde – New referral notification for YOUR NAME

This is a genuine email and is not spam. However, it may appear in your Junk folder, so please check there if you cannot see it in your inbox. You will have two opportunities to complete your response within 14 days of the first SMS being sent to you. 

If you received an SMS, the sender will be from Patient Hub and will have the same message as the above email version.  

The name shown may be the name you were registered with when you joined the waiting list, particularly if we have not been notified of a name change.  

If your validation email or SMS shows the wrong name, please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot so we can update your record. Please include your full name, date of birth, CHI number if known, and the name you would like us to use in future correspondence. 

If the name shown relates to an old name, spelling error or another issue with your details, please explain this briefly in your email. We will update the information we hold for future communication.

The original link cannot be resent; however, you will receive two opportunities to complete the survey.  

If you believe you selected the wrong response in error, please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot as soon as possible and tell us what happened. We will review your request and, where appropriate, manually update your record. 

Once you have submitted your response through the validation portal, you should not receive any further reminder messages about this part of the process. Your response will be recorded, and we will update your waiting list record accordingly. 

If you have asked to remain on the waiting list, you will be contacted again at a later stage as part of the next phase of the validation process. Information will be updated on our website in due course. 

No. Once you have submitted your response through the validation portal, you do not need to call or email the service to confirm that we have received it.  

Due to the number of patients taking part in this exercise, and to allow us to focus on processing responses, we will not be able to reply to individual emails unless they relate to one of the reasons described above. 

Unfortunately, we are unable to reissue the SMS or email. Please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot so we can update your contact details for future validations. We will remove your parent or guardian response and complete a manual entry to your validation submission. 

In most cases, we need the response to come from you directly. A parent, guardian or carer can support you to understand the validation question and help you complete your response, but they should not make the decision for you if you are able to make and communicate that decision yourself. 

We will only accept a response from a parent, guardian or carer where there is a clear reason that you are unable to make or communicate the decision yourself.

If someone responded on your behalf because you needed this support, please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot. Please confirm that the response reflects your wishes and explain the reason support was needed. You should also include your full name, date of birth, CHI number if known, and your current contact details. 

If the response does not reflect your wishes, or if it was submitted without your agreement, please contact us as soon as possible so we can review your record and update your validation response where appropriate.

Yes. If you are now being seen by another Gender Identity Clinic and no longer need to remain on the Sandyford Adult Gender Service waiting list, please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot. 

In your email, please tell us that you wish to be removed from the Sandyford waiting list because you are being seen by another Gender Identity Clinic. Please also confirm the name and location of the clinic you are now attending, so we can update your record and prepare a transfer letter where applicable. 

When completing the admin validation, please select remove me from the waiting list. This helps us make sure our waiting list records are accurate and that your care is recorded with the service currently supporting you.

If you believe you should have been contacted and have not received an email, SMS or letter by the extended deadline, please first check your Junk or spam folder and confirm that your contact details are up to date. 

If you still cannot find any communication from us, please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot. Please include your full name, date of birth, CHI number if known, and your current contact details so we can check your record and advise you of the next steps.

If your parent or guardian replied on your behalf because your contact details were not updated, please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot as soon as possible. Please explain what happened and provide your current contact details so we can update your record. 

If the response submitted does not reflect your own decision, please tell us this in your email. We will review the information provided and, where appropriate, manually update your validation response. 

No. If your care has transferred to Sandyford and you have received care or waiting further assessment for surgery for example, you will not be contacted as part of this validation process. 

This validation exercise is for people who are waiting to start, or be assessed for, gender-related care. It does not apply to people whose care has already transferred to Sandyford and who may already be receiving support or treatment from the service. 

If you are unsure whether we hold your correct contact details, or whether this validation process applies to you, please email the Adult Gender Service at: ggc.adult.genderservice@nhs.scot. 

Please include the name of the Gender Identity Clinic you transferred from, the approximate date of transfer if known, and your current contact details so we can check your record and advise you of the next steps.