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Bank Holiday Closure

Sandyford services are closed on Monday 27th September due to the Bank Holiday.

If you require emergency contraception please look at NHS Inform website  

Gender Identity Service during COVID

Sandyford Services: COVID-19

In line with government guidelines, we are minimising face-to-face work and prioritising those with the most urgent care needs. We are delivering these as appointment only services. This is so we can ensure we keep patients and staff safe. We appreciate your patience as we do this.

All Gender Identity service appointments will now be carried out as virtual appointments. 

Our waiting list is open and accepting new referrals. Please be aware that in light of COVID-19 we are unable to advise what the current wait will be. It is anticipated that waiting times will be significant due to the pressure on NHS services at this time. As a guide look at the waiting list page. 

Please ensure that the Gender Service has current contact details for you where these might have changed, as review will be by phone or email

If you have any questions please contact either the Young People Gender team via email, or the Adult Gender team, who will endeavour to reply to you as soon as they can. 

If you are in doubt as to whether you need to be seen by the sexual health service telephone 0141 211 8130. Our staff will be able to advise you.

Due to a reduction in staffing please leave a voicemail if necessary and we will get back to you as soon as possible.

Please note: We have been told that some patients are not receiving our calls. This can be caused by blocking 0800 numbers to your phone as our calls come from a 0800 number. Please check that your phone is set to accept calls from 0800 numbers if you have agreed to accept a call back from us.

Information for Patients During Temporary Service Constrictions

We know that this is a stressful time for everyone. There is a great deal of uncertainty just now and the NHS is under considerable pressure. We greatly appreciate your patience and understanding whilst we get through this difficult period. We want to assure you that if your appointment has been cancelled you will be offered an appointment as soon as we are able to.

Service changes may delay treatment monitoring, and closure of GP surgeries may affect access to prescriptions and injectable medications (see advice in the orange box "Advice on Hormone Treatment"). Contact the gender service if you're having difficulty obtaining your usual hormone medication from your GP.  If you can't get through to the gender service and need to speak to someone urgently call Sandyford on 0141 211 8130.

We know that current events combined with the service suspension may place a strain on your mental health. You can find self-help materials for a number of mental health difficulties on the NHS Inform website. If you are under the care of a mental health team and are experiencing heightened levels of distress for which some additional help would be of benefit then please contact your team.

There are a number of mental health charities who can offer telephone based support. Details of these can be found below. If your emotional or mental well-being is adversely affected by these specific temporary service changes, and  it would be helpful to access some telephone support, please call Sandyford Counselling and Support Service on 0141 211 6700 (Mon - Fri 9.30 am to 4.00 pm).

Advice on Hormone Treatment

Continue on the same treatment and dose if possible. Patients on testosterone injections can be switched to a gel which is applied to the skin daily. Switching from 3 weekly to a 12 weekly form of testosterone injection (Nebido) is an alternative option.

Stopping GnRH injections or other testosterone blockers temporarily will not cause any harm. When restarting GnRH injections you may notice a brief surge in testosterone levels.

There is no need to stockpile medications. Alternative brands are usually available if there are supply problems. Information for prescribers can be found on the National Gender Identity Clinical Network site.

If your hormone therapy and / or blockers are managed by Paediatric Endocrinology then please contact these services if you have any concerns about access to your next injection or prescription.

Gender Identity Service

Read information and see links to support services on the main Gender Identity Service (