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Gender Identity Service

Sandyford offers a comprehensive gender identity service available to anyone who is concerned about their gender identity or expression of their gender.

For detailed information on this service, along with information on support groups in Scotland, how to change personal documents, and a list of common gender identity terms and what they mean (glossary of terms) please view Sandyford's Gender Identity Services leaflet. A hard copy of the booklet is also available free from Sandyford.

The service primarily assists people who are transgender to facilitate medical and surgical treatments, enabling greater comfort in the face of gender non-conformity. However, the service is also available to any person who feels uncomfortable or uncertain about their gender identity whether they wish to change their gender or not.

There is also a specialised Young People’s Gender Clinic.  You will find information on our Young People's service here. It is a leaflet with information about NHS services in Scotland for young people who are experiencing distress and/or uncertainty about their gender identity.  You can also pick up a free hard copy from Sandyford.

Contacting the Gender Service

All initial enquiries or issues should be raised via email at and a member of the team will get back to you shortly. Please provide us with your full name (or name you have registered with at the service) along with your date of birth.  This will help us to deal with your enquiry more efficiently.

If you are over the age of 17, registered with a GP in Scotland, and wish to self-refer in to the Adult Gender Service please email with the information below.

If you are a young person below the age of 17, or the parent of a young person who wishes to register with the Young People's Gender Service, please email with the information below, using your child's details if you are a parent.  There is no lower age limit to register with this service.

  • Your full birth name (e.g. John Smith)
  • The name you wish to use on our system, if you have changed or do not use your birth name (e.g. Jane Smith)
  • Your date of birth
  • Your current address (we will not send correspondence to your home address if you do not want us to)
  • Your mobile phone number, home phone number, or both
  • The name of your current GP and the GP practice you are registered with (we will not contact them if you don't want us to)
  • Have you ever attended Sandyford GIC or another Gender Clinic or clinician in the past? If yes please let us know when and who you saw. (This will help us to appoint you to the clinician best suited to your needs and will not affect your place on the waiting list.)
  • If it is ok for us to contact you on your phone number -please say yes or no
  • If it is ok for us to contact you on your email address - please say yes or no
  • If it is ok for us to send letters to your home address - please say yes or no
  • If it is ok for us to copy letters to your GP or send correspondence to your GP about your treatment here - please say yes or no
  • If it would be ok for us to contact you for research purposes - please say yes or no

If you feel able to do so, please outline what you would like to discuss when you come to the GIC. This will help us to appoint you the clinician best suited to your needs and will not affect your place on the waiting list.

The phone lines are open from 8:30am - 11:30am Monday - Friday. Please call 0141 211 8137 during this time if you are unable to attend your appointment or for any other urgent matters. Alternatively please email the service with the subject line "Unable to Attend".  

Mental Health Support

We understand that some people waiting for our service may be struggling with their mental health. If you think you are at risk of seriously harming yourself, please speak to your GP who can help you get the right sort of support.

You can contact Samaritans for support at or by phoning 116 123 any time of day, any day of the year.

Breathing Space is another great resource that offers free, confidential phone services for anyone in Scotland experiencing low mood, depression or anxiety. You can phone on 0800 83 85 87 from 6pm-2am on weekdays or 24 hours at the weekends. More information can be found at . For young people, Childline offers support via the phone on 0800 1111 or online at

Initial Appointment Waiting Times

  • For the adult service we are currently offering initial appointments to people who registered with the service in November 2017
  • For the young peoples’ service we are currently offering initial appointments to people who registered with the service in January 2018

We will update this page at the start of every month and are working hard to try and reduce waiting times. Thank you for your continued patience.

Please note: If you are expecting a letter regarding commencing hormone treatment or changes to your hormone schedule, please expect a wait of roughly six weeks.


Information on Travel Expenses for Surgery

Patients are entitled to funded travel to and from services related to their treatment outwith the NHS Greater Glasgow and Clyde area.

Once you have received your appointment letter from the surgical team (for either pre-surgery assessments or surgical procedure) you can contact Sandyford on our generic email address and we will book your transport for you. 

We will then send you more information about the process and what information we need from you. The surgical clinic will inform us of your appointment date and time and once we have confirmation of this we can process and book your travel requirements.

If you have booked your own transport we can reimburse the cost of travel (please note: this must be the cheapest, most appropriate form or transport and not usually taxi transfer unless the consultant writes that this is necessary). We will reimburse the cost of mileage in accordance NHS standards.

All receipts must be produced and we can accept all paperwork via email.  Please note that it can take up to six weeks to receive a cheque in the mail for reimbursements from the time of processing.

LGBT+ Health and Wellbeing Research

NHS Lothian and NHS Greater Glasgow & Clyde are conducting research on the topic of health and wellbeing to help towards improving services for LGBT+ people.  Information about the research and how to take part is available here.